Welcome to TutorLok. These Terms of Use (“Terms”) govern your access and use of our platform (www.tutorlok.com), including all services offered by TutorLok. By using our platform, you agree to abide by these Terms and our Privacy Policy. If you do not agree, please do not use the platform.
1. Overview of Services
TutorLok is a tutor discovery and booking platform that helps students and parents connect with well-screened, verified, and experienced private tutors for in-person tuition only (either at the student’s place or at the tutor’s location). We do not provide online tutoring services.
TutorLok is not an employer of the tutors listed on the platform, nor do we guarantee specific learning outcomes. We facilitate discovery, booking, and secure communication between students and tutors.
2. Eligibility
You must be at least 18 years of age to register as a tutor or book services on behalf of a minor. Students under 18 must use the platform under the supervision of a parent or legal guardian.
3. Account Registration
Users (students/parents and tutors) must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
TutorLok reserves the right to suspend or terminate any account found to be providing false, misleading, or incomplete information.
4. Tutor Verification and Responsibility
TutorLok verifies tutors based on qualifications, ID checks, experience, and references. However, final responsibility to assess the suitability of a tutor lies with the student/parent.
Tutors are independent professionals and not employees of TutorLok. TutorLok is not liable for any disputes, injuries, or issues that arise during or after the tuition sessions.
5. Booking and Payments
- Students can book tutors through the platform and are encouraged to schedule a free initial consultation to discuss needs before subscribing.
- All payments for subscription-based tuition services must be made through TutorLok for both transparency and security.
- Tutors agree to receive payments only via the platform.
- TutorLok may deduct a service fee from the tutor’s payout as per the terms agreed during onboarding.
6. Code of Conduct
All users agree to:
- Treat one another with respect and professionalism.
- Not misuse the platform for illegal or unethical purposes.
- Avoid sharing inappropriate or abusive content.
Any violation of the code of conduct may result in suspension or termination of account access.
7. Cancellation and Refunds
Refunds may be offered under limited circumstances and only if the service has not been delivered. Once a class has started or been delivered, refunds will not be processed unless under proven exceptional circumstances. Disputes must be submitted through TutorLok’s support channel.
8. Limitation of Liability
TutorLok is not responsible for:
- The performance or behavior of individual tutors or students.
- Any direct, indirect, or consequential damages arising from the use of our platform.
- Any offline interaction between tutor and student beyond the booking made through the platform.
9. Intellectual Property
All logos, content, and branding of TutorLok are the exclusive property of the platform and may not be used or replicated without written permission.
10. Modifications
TutorLok reserves the right to modify these Terms at any time. Users will be notified via email or platform updates. Continued use after modifications constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts located in Kolkata, West Bengal.
12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
📧 tutorlokcare@gmail.com