At TutorLok, we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users who access or use our platform (www.tutorlok.com), whether as a student, parent, or tutor.
By using our platform, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information when you interact with TutorLok:
a. Personal Information
- Name
- Contact number
- Email address
- Location/address
- Age/date of birth
- Gender (optional)
- Tutor qualifications, experience, and ID proof (for tutors only)
b. Usage Data
- Pages visited
- Time spent on pages
- Actions taken (bookings, sign-ups, inquiries)
- IP address and device/browser information
c. Communication Data
- Messages exchanged between users and tutors via our platform
- Support or inquiry messages
2. How We Use Your Information
We use your data to:
- Facilitate tutor discovery, appointment booking, and communication
- Provide customer support
- Verify identity (especially for tutors)
- Improve website performance and user experience
- Send important updates, service announcements, and career resources
- Comply with legal obligations
Note: TutorLok does not provide online tutoring. All engagements happen physically at the student’s or tutor’s location.
3. Data Sharing and Disclosure
We do not sell your data. We may share your information only in the following scenarios:
- With tutors or students/parents after a confirmed booking for legitimate service delivery
- With trusted service providers (e.g., payment processors) who assist in operating our platform
- When required by law, government authority, or legal process
- To protect the rights, property, or safety of TutorLok, its users, or the public
4. Data Storage and Security
We implement industry-standard security measures to protect your data, including:
- Secure encrypted communication (SSL)
- Restricted database access
- Regular vulnerability assessments
However, no system is 100% secure. Users are encouraged to use strong passwords and maintain confidentiality of their account credentials.
5. Cookies and Tracking
We use cookies to:
- Remember user preferences
- Improve site navigation and performance
- Analyze user behavior to optimize services
You can manage or disable cookies via your browser settings.
6. User Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated data
- Request deletion of your data (except where required for compliance or service obligations)
- Opt-out of non-essential communications like newsletters or promotions
To make any such request, contact: privacy@tutorlok.com
7. Data Retention
We retain user data only as long as necessary to fulfill service, legal, or operational obligations. Tutor data may be stored for longer durations for verification, regulatory, or audit purposes.
8. Children’s Privacy
TutorLok is intended for learners aged 6 and above. Users under 18 must use the platform under parent/guardian supervision. We do not knowingly collect personal data directly from children.
9. Third-Party Links
Our platform may contain links to third-party websites. TutorLok is not responsible for the privacy practices of such external websites. We encourage users to read their respective privacy policies.
10. Updates to This Policy
TutorLok may update this Privacy Policy from time to time. We will notify users of major changes via email or platform updates. Continued use of our platform indicates your acceptance of these changes.
11. Contact Us
For any questions, feedback, or data-related concerns, please reach out to: